Landlords & letting agents

Clearer boiler support for the people responsible for the property.

Use the priority enquiry route for urgent breakdown information, tenant communication and planned gas-safety questions across England, Scotland and Wales. Northern Ireland is not covered.

Call for urgent support

When a tenant reports a breakdown

Collect the useful details first.

Ask whether there is a gas smell or suspected leak. If yes, they should call 0800 111 999 immediately.
Ask for the boiler brand, fault code, postcode and whether heating or hot water is affected.
Use the enquiry route to give the property details and preferred contact.

Gas Safety Certificate information

Gas work is carried out by Gas Safe registered contractors. The attending contractor’s details should be confirmed for the individual job; Boiler Repairs 24Hr does not present an unverified business-level registration number.

Landlord enquiry

Designed for repeat problems

From out-of-hours repairs to clear records.

Priority enquiry field for landlord and letting-agent contact.

Diagnostic details captured before dispatch, where it is safe to do so.

A private operational record that supports better fault guidance over time.