Landlords & letting agents

Clearer boiler support for the people responsible for the property.

Use the priority enquiry route for urgent breakdown information, tenant communication and planned gas-safety questions across England, Scotland and Wales. Northern Ireland is not covered.

Call for urgent support

When a tenant reports a breakdown

Collect the useful details first.

Ask whether there is a gas smell or suspected leak. If yes, they should call 0800 111 999 immediately.
Ask for the postcode and a brief description of the issue, such as no heating or no hot water.
Use the short enquiry form to leave your contact details and a brief description.

Gas Safety Certificate information

Gas work is carried out by Gas Safe registered contractors. The attending contractor’s details should be confirmed for the individual job; Boiler Repairs 24Hr does not present an unverified business-level registration number.

Landlord enquiry

Designed for repeat problems

From out-of-hours repairs to clear records.

A simple enquiry route for landlords and letting agents.

A brief description to get started; technical details can be discussed later.

A private operational record that supports better fault guidance over time.